Career
Appliance Field Technician
We are looking for experienced appliance technicians; 2 years minimum experience
required working specifically on residential laundry and kitchen appliances, including
washers, dryers, stoves, ovens, dishwashers, refrigerators and freezers. Excellent
customer service skills, team cooperation, problem-solving, and effective communication
skills are necessary for in-home appliance repair. A high level of electrical and
mechanical diagnostic skills are required. A good understanding and use of tools and
test equipment is necessary.
contact...
TV Field Technician
We are looking for experienced Electronics Technicians. Must have 2 or more years'
experience repairing and troubleshooting TVs to component level. Formal TV repair
training/Certification is a plus. Must be familiar with LCD, Plasma and DLP technologies.
Excellent customer service skills, team cooperation, problem-solving, and effective
communication skills are necessary for in-home TV service technicians.
contact...
Customer Service Representative
Interacts with customers to provide information in response to inquiries about customer
accounts, products, and services. Handles and resolves customer complaints, special orders,
and returns in-store or via phone or mail. Answers customers' questions regarding
products, service, operation and maintenance. Receives and processes orders,
provides information concerning pricing, changes in service, discontinuance, and
shipping. May solicit sale of new or additional services or products. Nature of
products and services is at a level of complexity that usually involves up to two
years of directly related study, training, and/or experience to acquire job know-how.
Communicates with customers by phone or in person to ensure the best service possible.
Interviews customers to obtain information and explain available services. Investigates
and corrects errors, following customer and company records. Adjusts complaints
concerning billing or services rendered. Refers complaints of product or service
failure to appropriate departments for investigation. Coordinates customer's service
needs with other departments as required to insure excellent customer service.
contact...